Hrady CZ 2027
Practical
Tickets, cashless, travel, camping and rules in one place.
FAQ
Can I show my ticket on my mobile phone (electronically), or must it be printed?
Showing it on your mobile phone screen is enough. Just watch your battery level.
Can I pay for tickets by card on the spot?
Yes, that is possible.
How can I pay at the festival stalls (cash, card, wristband)?
Throughout the festival site, payment will be cashless only, through the NFCtron cashless system.
What is a VIP GUEST ticket?
You have probably received this ticket through your employer or from business partners. It entitles you to free entry to the festival grounds and backstage. It is forbidden to sell it.
Is a copy of the ZTP/P card enough to qualify for the discounted entry?
Unfortunately not, we require the original.
Is it possible to buy tickets on site on the day of the festival?
Yes, it is possible.
What is a universal ticket?
This ticket entitles you to choose any of the eight Hrady CZ festival venues to visit, but of course only once. These tickets are for partners only and are not on general sale.
What is a season pass?
A season pass is a ticket that is valid for both days (that is, Friday and Saturday).
Can I buy the VIP camp on site if I have only bought a festival ticket?
Yes, this is possible if there is still capacity available.
Can I come to the festival for just 1 day, even if I have a 2-day season pass?
Yes, you can.
Can one person use the season pass on Friday and another person on Saturday?
Unfortunately this is not possible.
Can I take off the festival wristband for season pass holders overnight from Friday to Saturday and get a new one the next day?
Unfortunately this is not possible.
Are children's tickets sold in advance?
No, children's tickets are sold exclusively on site.
Can I buy a children's season pass?
No, but you can buy a family season pass in advance, which also includes discounted entry for children.
Are prams allowed at the festival?
Yes, they are allowed.
Is there a cash machine on the grounds?
Unfortunately not.
Can I bring a dog or a cat into the festival grounds and the VIP camp?
Unfortunately not.
Is there a lost and found database? Where should I go if I have lost something?
During the festival and afterwards until Sunday noon, please contact the festival production directly backstage. Later (usually on Monday or Tuesday), we publish the items we have found on our Facebook page.
I am on a special diet. Is it permitted to bring gluten-free food into the grounds? Who should I contact to ask for permission?
Please contact the production in writing in advance (no later than 3 days before the start of the event in question). We will put you on a special list and you will be allowed to enter with such food.
Will there be any refreshments near the tent area in the morning, when the grounds are still closed?
Yes, there will be.
Can I use the showers if I have not bought a VIP camp ticket?
Unfortunately not.
Can I exchange or return a ticket I have bought?
Unfortunately not. However, if you have taken out insurance for your ticket, it may be possible through the insurance company in the cases covered by that policy.
Can I bring my own food and drink into the VIP camp PLUS?
Yes.
Are folding chairs allowed at the festival?
Yes.
Can I park next to my tent at the free camping area?
Unfortunately not.
Do I have to pay for parking again if I leave the car park and want to come back?
Yes. We recommend that you do not leave the car park.
Can I park a car, motorbike or caravan in the VIP camp?
Unfortunately this is not possible.
Is there a toilet at the car park?
Usually yes.
Can I book parking in advance?
No. You pay only on site when entering the car park, and in cash.
Are there special parking spaces reserved for caravans? Are there facilities for them?
No. You can park a caravan in the regular car park, but we do not provide any special facilities for caravans.
How do I top up credit for a ticket I have already bought?
Open the shopping basket for the festival stop you have a ticket for. Above the ticket offer, you can type in the ticket code or scan it directly. You can do either in the NFCtron app or directly in the web basket.
How do I check my credit balance?
After each order, the vendor will show you your balance. You can also check your balance in the NFCtron mobile app by simply reading the chip with the back of your phone using the NFC function. So do not forget to switch it on.
I have credit left over after the event. How can I get it back?
Refunding your remaining credit is free of charge and is available for accounts held in CZK. Simply read the chip in the NFCtron mobile app and request a refund to your bank account in 3 clicks. You can request a refund up to 14 days after the end of the event. We do not refund cash. You will find the refund conditions in the NFCtron Refund Policy.
I do not want to or cannot use the mobile app.
The mobile app is not compulsory. You can also view your spending and submit a refund request online. When topping up your credit, ask for an information sheet with a QR code at the top-up point. You can scan the code or type it in directly on the website using the Load receipt button at support.nfctron.com.
Not sure what to do? Contact NFCtron Support at info@nfctron.com.
Ask the Castellan
An AI guide who knows the festival and the castles. When unsure, he points you to the organisers.