Cashless

This year, following your requests, we are introducing a cashless system (that is, cashless payment at all points of sale) across all eight Hrady CZ festival venues, in cooperation with NFCtron. Thanks to NFCtron, paying will be quick, clear and, above all, safe. At every vendor, you simply pay by holding your chip wristband against the sales terminal. After each payment, the vendor will show you the amount deducted from your chip directly on the device, and once the order is complete, your remaining balance on the chip.

The festival will be completely cashless, and all payments will be made only with the NFC chip wristband. The wristband will also serve as your ticket.

For an even better overview of your payments at the festival, we recommend downloading the NFCtron mobile app for Android or iOS. After reading the chip via NFC, you will see all your spending and your current balance at a glance. You can also rate your orders, receive notifications about individual payments and, after the event, conveniently get any remaining funds back to your bank account free of charge.

HOW IT WORKS: EASY PAYMENT WITH NFCTRON

Top up your credit online before the event through the mobile app, directly against your ticket. Once you show a valid ticket at the entrance, we will activate your chip with the credit you have topped up and you can go straight to the points of sale. Online top-ups are also possible during the event.

You can also top up your credit on site, in cash or by card, at the marked top-up point just inside the entrance to the grounds. The organiser's activation fee for the first top-up on site is 50 Kč. All further top-ups are free of charge. If you top up online, you do not pay the activation fee.

You pay simply by holding the chip against the sales terminal. After each payment, the vendor will always show you a screen with the new balance on your chip and a summary of your order. You can track your spending in the mobile app, or ask for an information sheet with a QR code at the top-up point to view the web overview.

Unused credit can be refunded to your bank account free of charge through the mobile app or the chip's web overview. You always have 14 days after the end of the event to submit a request. UNUSED CREDIT IS NOT REFUNDED IN CASH AT THE EVENT.

NOT SURE WHAT TO DO?
If you run into any problems with topping up, support is available at: info@nfctron.com.

Useful links

NFCtron Support: support.nfctron.com
NFCtron Refund Policy: nfctron.com/data/files/Refundační–řád–2024_NFCtr
Link to download the NFCtron app: nfctron.page.link/app

Frequently asked questions

How do I top up credit for a ticket I have already bought?

Open the shopping basket for the festival stop you have a ticket for. Above the ticket offer, you can type in the ticket code or scan it directly. You can do either in the NFCtron app or directly in the web basket.

How do I check my credit balance?

After each order, the vendor will show you your balance. You can also check your balance in the NFCtron mobile app by simply reading the chip with the back of your phone using the NFC function. So do not forget to switch it on.

I have credit left over after the event. How can I get it back?

Refunding your remaining credit is free of charge and is available for accounts held in CZK. Simply read the chip in the NFCtron mobile app and request a refund to your bank account in 3 clicks. You can request a refund up to 14 days after the end of the event. We do not refund cash. You will find the refund conditions in the NFCtron Refund Policy.

I do not want to or cannot use the mobile app.

The mobile app is not compulsory. You can also view your spending and submit a refund request online. When topping up your credit, ask for an information sheet with a QR code at the top-up point. You can scan the code or type it in directly on the website using the Load receipt button at support.nfctron.com.

Not sure what to do? Contact NFCtron Support at info@nfctron.com.